Support
OptiReaders Pro customer service
One email address, a person on the other end, and a realistic picture of what we can and cannot do for you.
Official store pricing
1 Pair $29.99 · 2 Pairs $49.99 · 3 Pairs $69.99
Free shipping on 2+ pairs · 30-day money-back guarantee
How to reach us
Email support@optireaderspro.net. We answer within one business day, Monday to Friday. There is no phone queue and no chatbot — a small team reads the inbox.
Include this and it gets solved faster
- Your order number from the confirmation email
- The email address used at checkout
- A photo, if something arrived damaged
- The delivery address, if the question is about a parcel
What we can help with
Order status and tracking, address changes before dispatch, returns and refunds inside 30 days, strength questions, and replacement of anything that arrived broken.
What we cannot help with
We cannot give optometric advice — for that, see an eye-care professional. We also cannot look up orders placed through third-party marketplace sellers, because those never entered our system. The resellers page explains why.