Shipping and delivery

Cost

Standard tracked shipping is $10.99 on a single-pair order. Any order of two pairs or more ships free — that covers both the 2-pair and 3-pair bundles, and also a single-pair order that reaches two pairs through an added extra pair at checkout. There is no separate expedited tier: every order, regardless of shipping cost, ships tracked by the same method.

Dispatch timing

Orders placed on a business day are packed and handed to the carrier within 24 hours. Orders placed on a weekend or a public holiday are packed and dispatched on the next business day rather than immediately, since our fulfilment network does not process on non-business days. A tracking link is emailed as soon as the carrier scans the label, which is usually the same day it is picked up, occasionally the following morning if a parcel is picked up late in the day.

"Dispatch" and "delivery" are two different clocks. Dispatch is how quickly we get the parcel to the carrier; delivery is how long the carrier then takes to move it to your address. The table below covers delivery time only, starting once the parcel is in transit — add the dispatch time on top when estimating a total arrival date from your order date.

Tracked delivery windows by region

These are typical windows once a parcel is in transit, not a guaranteed delivery date. Country-specific pages such as the US, UK, Canada, Australia, Ireland, New Zealand and South Africa pages use the same figures shown here.

Customs and duties

Orders ship worldwide. Depending on the destination country, customs may charge import duty, VAT or a handling fee on arrival; this is set entirely by the destination country's own rules and is the customer's responsibility to pay if charged, not something we can predict, waive or refund. Most orders clear customs without any charge or delay, but low or no threshold countries occasionally apply a small fee. If a customs charge is applied, it is collected by the carrier or postal service on delivery, not by us at checkout, because we have no way to calculate it in advance for every destination.

Customs holds are also the most common reason a parcel's tracking pauses for several days without moving — the parcel is sitting in an inspection queue rather than lost. This is normal for international shipments and usually resolves without anyone needing to do anything.

Address changes

Before dispatch, we can change a delivery address freely — email us the moment you notice an error, with your order number and the corrected address in full, including postal code. After dispatch, we can often ask the carrier to redirect a parcel in transit, but this is not guaranteed and depends on the carrier's own redirection service being available on that route; some services simply cannot redirect once a parcel has left the origin facility. If a parcel cannot be redirected and is returned to sender because of a bad address, we reship at no extra cost once it is back with us.

Undeliverable and stalled parcels

A parcel can come back to us as undeliverable for a few reasons: an incomplete or incorrect address, a failed delivery attempt with no safe location and no pickup within the carrier's holding window, or a customs refusal in rare cases. When that happens, we reship to a corrected address at no cost rather than issuing an automatic refund, since the product itself is not the issue.

A "stalled" parcel — one where tracking has not updated in several days — is different from an undeliverable one. It usually means the parcel is between scan points, in a customs queue, or waiting for a connecting flight or truck, and it typically starts moving again on its own. Give it five business days with no tracking movement before treating it as a problem rather than normal transit variance.

If tracking stops updating

If tracking has shown no movement for five business days or more, email support@optireaderspro.net with your order number and tracking link. We open a trace directly with the carrier — most parcels flagged this way turn out to be moving normally and resume updating within a few days of the trace being opened. If a parcel is confirmed lost by the carrier, we reship the order or issue a full refund, whichever you prefer. See the order tracking page for what each tracking status actually means.

Free shipping rule

Free shipping applies automatically at checkout to any order totaling two pairs or more — whether that is the 2-pair bundle, the 3-pair bundle, or a single-pair order with an added extra pair. There is no code to enter and nothing to opt into; the checkout total simply reflects it once the pair count reaches two.