Returns and refunds

What the guarantee covers

If OptiReaders Pro are not right for you, you have 30 days from the delivery date to start a return. We refund the product price in full, with no restocking fee. The guarantee applies to orders placed directly at optireaderspro.net and paid through our own checkout — it does not extend to a listing bought on a marketplace or from an unauthorized reseller, because we have no record of that order and no way to verify what was actually shipped.

The 30-day window runs from delivery, not from the order date, so a slower shipment to a farther destination does not eat into your decision time. There is no requirement to state a specific reason to qualify — "the adjustment period wasn't for me" is treated the same as any other reason.

Condition and packaging requirements

Glasses should come back roughly as they were sent: unworn beyond normal trial use, with lenses and frames free of damage, and ideally in the original case with the cloth. We are checking that the item is genuinely the one we shipped and has not been damaged — not applying a strict "like new, unopened" standard, since trying a pair of reading glasses on is the whole point of the trial period. A missing case or cloth does not on its own block a refund; visible damage to the lenses or frame, or an item that clearly is not what we shipped, does.

For return packaging, any reasonably protective box or padded envelope is fine — the goal is that the glasses arrive back intact, not that the original shipping box is reused.

Step-by-step return process

1. Email us. Send your order number and a one-line reason to support@optireaderspro.net within 30 days of delivery.
2. Get return instructions. We reply within one business day with a return address and any reference number to include with the parcel.
3. Pack and send it back. Use any protective packaging and a tracked shipping method so both sides can see when it arrives.
4. We scan it in. Once the parcel is received and matched to your order, the return is logged as complete.
5. Refund is issued. The refund goes to your original payment method within 2 business days of receipt.

Refund timing

Refunds are returned through Stripe, the same processor used at checkout, back to the original payment method. We cannot redirect a refund to a different card, account or payment method than the one used to pay.

Partial bundle returns

If you ordered the 2-pair or 3-pair bundle and only want to return part of it, email us first and say how many pairs you are sending back. Because bundle pricing is set per bundle rather than as a flat per-pair rate, a partial return is refunded at the difference between the bundle price you paid and the price of the bundle size you are keeping, not simply divided evenly — for example, keeping one pair out of a 2-pair order means the refund reflects the 2-pair price minus the single-pair price, not exactly half of what you paid. We will state the exact refund amount before you send anything back, so there are no surprises once the parcel is scanned in.

If shipping was free because the original order reached two pairs and a partial return drops it below that threshold, the refund accounts for the shipping cost that would have applied to the smaller order.

Wrong-strength exchanges

If a pair turns out to be the wrong strength, email us before sending anything back. In most cases we can send the correct strength directly using your existing order details, which is faster than a full return-and-refund cycle — we can typically get a replacement strength out within two business days of confirming the correct power. If you would rather have a refund instead of an exchange, that is fine too; the 30-day guarantee applies either way, and you do not need to send the original pair back before a replacement ships in most cases, though we may ask for it back afterward for the wrong pair specifically.

Edge cases

Expired or replaced card. If the original card has expired or been replaced by the time a refund is due, the refund is still sent to that original payment method — most banks and card networks route refunds to the replacement card or account automatically. If it does not appear after the timeframe above, email us and we can confirm the refund was issued on our side so you can follow up with your bank directly.

Gift orders. If the glasses were bought as a gift, the return or refund still follows the original order and the original payment method, since that is what our checkout and Stripe record recognizes — a refund cannot be issued to the recipient's own payment details if they were not the one who paid. The person who placed the order is the one who should contact support to start the return, quoting the order number from the confirmation email they received at checkout.

Requests after 30 days. The guarantee window is 30 days from delivery, but a request that arrives a little after that is not automatically refused — email us anyway and we will look at it case by case rather than applying the cutoff mechanically.

Who pays for return shipping

• Return shipping is the customer's responsibility for a standard change-of-mind return.
• Damaged or incorrect items are replaced or refunded at our cost — send a photo and we will sort it without asking you to pay for return shipping.
• We can only process returns for orders placed at optireaderspro.net.
• Payments are processed by Stripe; refunds are returned via the same processor.

See the warranty page for the full guarantee terms and exclusions, and the contact page for how to reach support with a return request.