Guarantee
OptiReaders Pro warranty and 30-day guarantee
Every order carries a 30-day money-back guarantee on the product price, plus a separate damaged-on-arrival replacement. Here is exactly what qualifies, what does not, the steps to file a claim, and how long a refund actually takes to reach you.
Official store pricing
1 Pair $29.99 · 2 Pairs $49.99 · 3 Pairs $69.99
Free shipping on 2+ pairs · 30-day money-back guarantee
What the guarantee covers
- Change of mind, any reason: full refund of the product price if requested within 30 days of delivery - wrong strength, did not suit your eyes, or you simply decided against it.
- Damaged or faulty on arrival: cracked lens, scratched-out-of-the-box coating, or a broken hinge. Reported within 14 days of delivery with a photo, this is a replacement, not just a refund, and we do not ask for the item back.
- Wrong strength ordered: covered under the same 30-day window as a standard return or a swap, whichever you prefer.
- Partial bundle returns: you can return part of a multi-pair bundle and keep the rest - see the worked example below for how the refund is calculated.
What it excludes
| Situation | Covered? |
|---|---|
| Refund requested within 30 days of delivery | Yes |
| Refund requested after day 30 | No |
| Lens arrived cracked or hinge broken, photo provided | Yes - replaced |
| Frame scratched or sat on after weeks of use | No - normal accidental damage is not covered |
| Coating wearing thin after months of cleaning | No - this is expected wear, not a fault |
| Purchased via Amazon, eBay, Temu or a similar marketplace | No - outside our order system, see the resellers page |
Condition requirements for a change-of-mind return
The glasses and case should be sent back intact and not obviously abused - normal handling to try them on is fine and expected. We are not looking for pristine, unworn condition, but a pair returned with a snapped temple or a badly scratched lens from post-delivery use will be assessed as damage rather than a straightforward refund. Faulty or damaged-on-arrival claims are judged from your photo, not the returned item's condition.
How to file a claim, step by step
- Email support@optireaderspro.net with your order number, the email address used at checkout, and a one-line reason for the request.
- For anything damaged or faulty, attach a photo showing the issue.
- We reply with next steps - either a prepaid replacement (no return needed) or return instructions for a refund, usually within one business day.
- If returning an item, post it using the instructions provided.
- Once received (or the photo is reviewed for faults), the refund or replacement is processed.
Worked example: returning one pair from a bundle
Say you ordered the 2-pair bundle at $49.99 with free shipping, tried both, and decided to keep one and return the other. The refund is calculated on the per-pair value of that bundle - roughly half of $49.99 - rather than the single-pair price of $29.99, since you bought at the bundle rate. If returning that pair would have dropped your order under the free-shipping threshold had you originally ordered a single pair, we account for that in the refund total rather than refunding the full per-pair amount. Email us with your order number before posting anything back and we will confirm the exact figure for your order so there are no surprises.
Edge case: I ordered the wrong strength
This is the single most common reason people contact us about the guarantee, and it is fully covered. You do not need to return the pair first to start a swap - email your order number and the strength you actually need, and we will confirm the fastest path, which is usually a straight replacement rather than a refund-and-reorder cycle. If you are unsure which strength you actually need, compare against the strength guide before you email, since that speeds up the swap.
Edge case: parcel stuck in customs when the 30 days runs out
The 30-day window is measured from delivery, not from the order date, so a parcel delayed in customs does not eat into your return window before it even arrives. If a customs delay means your parcel arrives close to what would otherwise be day 30 from the order date, that delay does not count against you - the clock starts when the parcel is actually delivered to you, and we will honour that even if our system's default date looks tighter. Mention the delay when you email so we can flag the correct delivery date on the order.
Refund timing
| Step | Typical timing |
|---|---|
| First reply to your claim email | Within 1 business day |
| Damage claim reviewed from photo | 1-2 business days, no return needed |
| Return transit time (change of mind) | Depends on your postal service - not tracked by us |
| Refund issued once return is received | Within a few business days |
| Funds visible on your statement | Additional days depending on your bank or card issuer |
Edge case: my card has expired or been replaced since I ordered
Refunds through Stripe are issued back to the original card used at checkout. If that card has since expired or been reissued with a new number, most banks still route the refund to the current account behind that card automatically, because the underlying account, not just the card number, is what the network tracks in the majority of cases. If the refund does not land within roughly two weeks of us confirming it was issued, email support@optireaderspro.netand we will provide the transaction reference so your bank can trace it manually on their end - this is a bank-side lookup we cannot complete for you directly.
Being upfront about the parts people miss
Return postage on a change-of-mind return is paid by you, not us - that is the one cost the guarantee does not reimburse. And the guarantee only applies to orders placed through our checkout at the official site; it cannot be honoured on a purchase that went through a different seller, because we have no order record to check it against. Full mechanics, including how refunds interact with add-ons, are on the returns and refunds page.